Note: We have provided a transcript of the video if you are unable to listen to the audio. This transcript is generated using a combination of speech recognition software and human transcribers and may contain errors.

Dean Nicyper (00:08): Generally people prefer not to have their personal and professional disputes litigated in public, but courts are public forums, and therefore law suits can cause reputational damage. Not to mention that they are expensive and take away from the time and energy that our clients would prefer to devote to their business.

Emma Lindsey (00:29): It's important to recognise that disputes can often be dealt with both fairly and efficiently without the need to go to court. Negotiation and mediation can be excellent first options, also resolving your dispute through arbitration, if that's an option, can maintain confidentiality.

Joseph Gallo (00:51): Our job is to deal with an issue as soon as it arises, as effectively and quietly as possible, and then to manage any impact that comes from it and find a solution for you.

Dean Nicyper (01:03): When you or your client are on the receiving end of a demand letter, we will help you in a strategic way to best respond to it in a way that best suits your needs and your goals. Of course we are also experienced litigators, so if you have to either file a complaint or respond to a complaint, we will be there to represent you throughout the trial and any appeals. But it's important to remember that law suits can often be resolved before they get to court.

Joseph Gallo (01:34): Clients often come to us when they already have a crisis brewing and in that situation we're of course happy to help them. But at the same time, it is better from a costs and a results perspective when clients seek our advice as early as possible and they come to us before a crisis takes place. So when parties are negotiating business contracts, we often recommend they look at the pros and cons of including mandatory mediation and arbitration clauses. We sometimes find that those clauses give the clients greater flexibility or better options down the road.

Dean Nicyper (02:11): We are here to help find a solution to your problem. The most important thing is to remember to seek advice early on, so then you have many options that allow you to seek the option and strategy that best suits your needs and your goals.